We will pay the return fee and re-shipping fee for you. Customers who don’t follow the return instruction will be responsible for extra shipping fee caused.Ħ.We usually reship by DHL, FedEx with expedited shipping depending on your location shipping time is about 3-5 business days.ħ.We offer one free return and exchange service for each order. The returned product should be shipped only by FedEx. After we have received the returned package from you we will then ship the exchanged item.Ĥ.For any price differences between the exchanged items, we will charge you extra or credit back the overcharge.ĥ.Please don't bother to send the box, you can pack the wig directly with the express bag. We will reply with return instructions after confirming it's in consistency with our policies.ģ.We can offer exchange without restocking fee for the items that have not been worn or tampered with. ![]() Emails received after 15 days will not be taken into consideration.Ģ.Please email us with photos of the hair for our reference. We have all the rights to refuse the package if you send it back without our permission.Ĭustom-made orders can't be exchanged and returned except for our mistakes.Įxchange days after receiving your package to make an application for exchange. Please do not send your return to the sender's address on your package. This is not the return address and will affect the processing of your return. Please do not cut the lace, make sure the wig is unaltered, unworn, unwashed, undamaged and in original packaging within 15 days.īefore shipping back, please email us firstly for the shipping address. If for any reason you do not absolutely love the item you ordered, we offer FREE returns and exchanges service only for wigs. It is important to us that you are completely satisfied with your purchase. We sincerely apologize for any delays caused during these periods and kindly ask our customers to be patient. There is often a delay of 3-4 days and sometimes even longer. Please note that all delivery times will be affected during these times of year as the service from all our suppliers and logistics operators will be disrupted. Total Delivery Time = Processing Time + Shipping TimeĪnnual Chinese Public Holidays: Chinese Lunar New Year (usually in February), Labor Day (1st May every year), Chinese National Day (1st October every year). Please note that different items are subject to different processing times. What is item processing time? After your order has been received, every item will undergo strict quality control in order to ensure the product's quality. We send tracking numbers by email within 24-48 hours after your order is shipped out. We will inform the tracking number to you by email respectively. Orders including more than one item may be shipped out separately and arrive on different days. We ship to the correct address you left for your order but we won't be responsible for the loss caused by your authorization to leave the parcel in front of the door, courtyard and any places else. It is strongly recommended for you to Sign For Delivery. We usually declare the hair as “Synthetic Hair” (UK orders will be declared as "Real Human Hair") with a very lower value to help avoid taxes, but if it still happens, Hairvivi is NOT responsible for any duties and taxes. Please contact the local customs office on your side for more information regarding custom policies. Orders shipped to countries out of United States may be subject to duties and taxes that are levied when your parcel arrives in your country. Please leave a physical address for your order. ![]() Boxes, Military addresses (APO, FPO) cannot be delivered. We usually ship by DHL, FedEx with expedited shipping depending on your location shipping time is about 3 - 5 business days. Processing time of other items or some options, please refer to the custom days on the product page. Some of our wigs' processing time is within 5 business days. But wig with extra items like human hair bang, elastic band, etc, will exceed our weight range for free shipping, so we charge the overweight shipping fee. Hairvivi provides free international shipping (except for EU countries) for all wigs. No more bleaching and plucking on your own! Our new elastic band and added combs will also give you a secure and snug fit. She comes with a pre-plucked hairline and pre-bleached knots to create a natural look. If you are itching to go with a chic curly look, look no further! Whether you are a solid blonde wig enthusiast or a curly wig lover, Natalia will never disappoint. And the wig in the honey fake scalp will take 7 more days than in mocha and cappuccino since it's more complicated to process, hope to get your understanding.īlonde curly wigs will never go out of style!ĭying our own hair frequently will damage our natural hair, so wearing a colored wig is a great option to protect our hair.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |